Getting help
Email ookalanhood@yahoo.com with your order reference and a description of the issue. We aim to respond within two business days, excluding U.S. federal holidays. This is a response target, not a guaranteed resolution time.
Support covers download access, missing files, instructions, and reproducible problems with advertised features. Custom spreadsheet development, consulting, and troubleshooting unsupported software are not included.
Download problems
If a download fails, a link expires, or a file is missing, contact us. After verifying the purchase, we will help restore access without requiring another purchase.
Refund requests
You may request a refund within 14 calendar days of purchase if you cannot access the product and we cannot restore access; the product has a material defect or differs materially from its description and we cannot provide a reasonable fix; or you accidentally purchased the same product twice.
For a material defect, we may offer troubleshooting, a corrected file, or a refund. If we cannot resolve a verified problem within five business days after receiving the information needed to investigate, we will offer a refund.
We also accept change-of-mind refund requests within seven calendar days of purchase, including after download, subject to applicable law. We may decline repeated requests where documented evidence shows misuse; this does not limit statutory rights.
Approved refunds go to the original payment method. Your bank or payment provider determines when the credit appears. We do not charge a refund administration fee.
Your rights
This policy does not exclude or limit rights that apply under consumer law. Where required, digital-content consent and withdrawal disclosures will be presented before purchase. This policy alone does not establish that consent.
Product limitations
Our spreadsheets are general business tools, not accounting, tax, legal, engineering, or investment advice. They do not guarantee results. These limitations do not excuse defects or override consumer rights.
Seller: Ookalan AI LLC. Support and privacy contact: ookalanhood@yahoo.com. This prelaunch policy does not open sales or change terms for an existing order.